Support starts with the right information.
For operation guidance or spare parts, share the model, engine configuration and a clear description of the issue.
Identify the machine
Send the model, serial number if available, and a photo of the machine or engine label.
Describe the issue
Explain when the issue occurs and attach relevant photos or video to your email.
Confirm the part
For replacement parts, include photos and dimensions. Compatibility depends on the exact configuration.
Warranty & maintenance
What are the warranty terms?
Our supplied mower information specifies a two-year warranty, excluding wear items such as blades, belts and tracks. Confirm the applicable terms and support process in your quotation. Snow and multi-purpose equipment terms are confirmed separately.
Can you provide video guidance?
Video guidance is available for the mower range. Tell us your model and the operation you need help with.
Are spare parts included?
The included spare-parts package is listed in the quotation for your model. Optional work attachments are confirmed separately.
How should maintenance be performed?
Follow the instructions for the supplied machine and engine. Stop the machine and follow its isolation procedure before inspecting blades or moving parts.